1. Pay with PayPal
We accept payments made through PayPal for the convenience of our customers.
PayPal offers a swift and secure platform for sending money, making online payments, receiving funds, and establishing a merchant account.
Users can send money conveniently without divulging sensitive financial details. PayPal offers the flexibility to pay using a PayPal account, linked bank accounts, or credit cards.
Our commitment to facilitating seamless transactions and safeguarding financial information underscores our mission to empower users in their financial interactions. With PayPal, experience the ease of managing your money and making transactions with confidence.
Currency
All transactions will be conducted in the currency specified on our website. PayPal will convert the amount to your local currency based on their exchange rates.
Verification
We reserve the right to verify PayPal account information and may contact users for additional details if necessary.
Refunds and Disputes
Refunds for transactions made through PayPal will be processed in accordance with our refund policy. Users are encouraged to contact us directly before opening a dispute with PayPal.
Privacy and Security
We prioritize the security of your financial information. All PayPal transactions are subject to PayPal’s security measures and policies.
Failed Transactions
In the event of a failed PayPal transaction, users should contact PayPal for assistance or choose an alternative payment method.
By proceeding with a PayPal transaction, you acknowledge that you have read, understood, and agree to these terms and conditions.
More information about payment and others go to: https://www.paypal.com/
2. Western Union
This is a faster method of payment in Peru. It takes less time to receive money and book your tour in just minutes. Once the completed forms and applicable funds are provided to the Agent clerk, the transaction is made and the money is available within minutes for the receiver to pick up at a convenient Agent Location.
Western Union connects people and businesses around the globe by providing fast, reliable and convenient ways to move money. More than 500,000 Western Union Agent locations in more than 200 countries and territories.
Learn about payment options with western Union:
3. Credit or Debit Card by Payment
Inka Altitude uses PayPal and WeTravel payment software for credit or debit card payments. You can conveniently send money online, over the phone, or in person using your debit or credit card. Receivers have the option to receive cash within minutes at an agent location, have it deposited into their bank account, or loaded into their mobile wallet, depending on their location. The processing time may vary, taking 3-5 days for some transactions
4. Payment
Your tour will be confirmed once we receive your first deposit of USD 200 American Dollars per person or the full payment. This deposit secures your pass to Machu Picchu and finalizes other organizational details. Upon receiving your deposit or payment via PayPal, Western Union, or payment link, at your earliest convenience, we will initiate the entire organization process.
Please note that it is imperative for passengers to understand that we cannot accept any booking forms without the completion of the initial deposit or payment to Inka Altitude.
Deposits are fully non-refundable and not transferable to another person’s tour.
5. Final Payment
Your tour will be confirmed once we receive your first deposit of USD 200 American Dollars per person or the full payment. This deposit secures your pass to Machu Picchu and finalizes other organizational details. Upon receiving your deposit or payment via PayPal, Western Union, or payment link, at your earliest convenience, we will initiate the entire organization process.
Please note that it is important for passengers to understand that we cannot accept any booking forms without the completion of the initial deposit or payment to Inka Altitude.
Deposits are fully non-refundable and not transferable to another person’s tour.
6. Changes Policy
6.1 Machu Picchu tours and treks
If, for any reason, you are unable to participate in the tour, we can arrange an alternative way for you to reach Machu Picchu. One option may involve travel by car and walking. However, it is essential that the day of your arrival at Machu Picchu remains the same as originally booked to continue using the tickets. Please note that the cost of the car and additional expenses for reaching Aguas Calientes must be covered by you.
Changes to the departure date for treks or tours will only be processed if there are available entrance and train tickets for your new departure day. The customer is responsible for covering the costs of the entrance tickets and train tickets for the new departure day.
For changes made up to 24 hours before the trek or tour departure, a penalty of 20% of the final tour price will apply. No changes will be allowed within 24 hours of departure
6.2 Day tour in Cusco
You can modify your tour up to 24 hours before the tour departure without incurring any penalties. However, changes to day tours, such as Humantay, Rainbow Mountain, and others, made within 24 hours will result in a 50% penalty.
7. Itinerary
All tours have itineraries, and we generally adhere to the planned schedule. However, unforeseen circumstances such as political conditions, road conditions, adverse weather conditions (e.g., river overflow, rains), or other factors may necessitate cancellation of the tour without refund.
If you wish to extend or shorten the duration of your tour, please inform us at least 2 days before the departure date to facilitate changes to your itinerary. It’s important to note that such modifications may impact the final cost, and any additional expenses incurred will be your responsibility as extra funds may be required to accommodate the changes.
The activity provider cannot be held responsible for the change of weather conditions during your tour; it is recommended to learn more about weather conditions via apps or any other method and then to choose the best day of departure based on that research.
8. Cancellations
8.1 Day tours in Cusco
24 hours before departure tour is refundable 100% (not Machu Picchu tours).
24 hours with in tour is not cancelable, transferable or reschedulable.
8.2 Machu Picchu tours and treks
If you cancel your tour up to seven days before departure, 30% (applicable only if you have paid the total tour price) will be refunded to you through the same payment method used for the tour.
If you cancel your tour within six or one day before departure, the deposit amount will not be refunded, resulting in a 100% loss.
9. Fitness and medical releases
All passengers are allowed to participate in a trek; however, each individual is responsible for their own decision to embark on the journey. Passengers over 60 years old must provide special medical releases and exercise caution regarding their health conditions.
Participants in the trek should possess a minimum level of fitness and prior trekking experience to fully enjoy our treks or hiking tours.
We strongly recommend that all passengers spend at least two days exploring Cusco and engage in walking activities before starting the trek. Additionally, it is advisable to increase water intake in the days leading up to the adventure.
In the event of complications arising for a passenger after the trek has commenced, the individual must decide whether to continue, and there will be no refund. Any costs associated with returning to Cusco are the responsibility of the passenger.
10. Travel insurance
If you’re doing adventurous stuff with us, make sure you get travel insurance from your home country. You have to buy it yourself. This insurance helps if your plans change, your trip is delayed, or if there are medical issues. It protects the money you’ve spent.
Just so you know, Inka Altitude doesn’t sell this insurance, and it’s not part of our tours or treks. So, it’s on you to get it and be covered for your adventure with us.
11. Complaints
If you have any concerns during your trip or trek, just talk to the tour guide or assistant. Share how you feel, and our customer service will help you out. If the issue isn’t resolved during the trip after you’ve talked to our customer assistant, you can speak with a manager or a representative from Inka Altitude in front of the tour guide. We can only fix problems if we know about them. If you tell us about a problem right away, and we can’t do anything to fix it, you have the right to ask for compensation.
12. Responsibilities
Inka Altitude Company has the right to change or cancel travel arrangements as needed. We are not responsible for any additional expenses, illnesses, accidents, or other issues caused by the companies providing services related to the trip. We are not liable for changes in the trip due to weather, political changes, or similar situations.
Inka Altitude is committed to providing you with a satisfying tour or trek and delivering our best service.
Passengers assume their own risks if they don’t follow our itinerary, rules, or advice during our various tours and treks. Inka Altitude will not cover any extra costs incurred if you change your itinerary.
All our tour guides are trained in first aid to ensure your safety and well-being during your travel experience. They are equipped to handle various situations and provide necessary assistance if needed. Your safety is our top priority, and our trained guides are prepared to respond effectively to any unforeseen circumstances that may arise during the course of your journey.
If for any reason you need to rent horse or extra services, please know that the activity provider does not manage these rentals and will not be involved in the process.
13. Lost and found policy
Definition: Objects are classified as: Watches, rings, bracelets, earrings, necklaces, silver, wallets, with or without money, credit cards, chargers, passports, laptops, electronic tablets, cell phones, prescription glasses or sunglasses, bags, backpacks, cosmetics, perfumes, games, books, diaries, clothing, pants, shoes, keys, towels. etc.
In case of finding any belonging, the guides, carriers, or staff have the obligation to report said object to the travel agency for its subsequent delivery.
As a travel agency, we are obliged to keep any element or garment that passengers have forgotten, as well as to inform them by mail, WhatsApp or by phone of this circumstance.
Valuables and clothing forgotten by passengers and visitors will be safeguarded at Central office in Cusco.
In the event that it is known to whom the element corresponds and even the traveler or visitor continues to tour, it will be saved to later make the corresponding return. It is important to call him and let him know that the element was saved for him.
In the event that the garment or element belongs to a traveler who has already finished his tour, the agency has the “LOST AND FOUND OBJECTS” format, which contains the following information that must be recorded:
Date found
Tour where it was found
Full name of the Traveler (if identified)
Object description
Object state
Name of the person who found it
Once registered, the traveler is informed via mail or WhatsApp of his forgetfulness. In this case, the traveler will announce the way to receive the garment or element, it may be on the next visit or by requesting that it be saved or sent to an address with payment at the destination. The value of the shipment is paid by the traveler.
Every element or garment must be marked with a label indicating the name of the person.
All forgotten objects of travelers must be protected in the corresponding warehouse.
The agency will have a maximum time in the warehouse for the forgotten elements and garments of the guests for a term of one (1) year, after which the Agency Management will determine what their destination will be, and the guest will not have the right to claim any .
If the traveler who has forgotten the object does not make the claim within the stipulated time, the General Management will have four mechanisms to make the decision of what to do with said element or garment, such as:
If the article or garment is very damaged, it will be eliminated.
It can be given to the person who found it.
You can make a raffle among all the hotel staff
It will be donated for charity
This policy will be announced through the website of the travel agency.
Note: Upon completing your tour booking, we assume that you have familiarized yourself with and accepted our terms and conditions.
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